Partial service disruption
Active Incident
Implementing Fix Erudite AI — degraded scope output
No ETA yetDUX Erudite AI is currently experiencing an outage within one of the AI processing layers responsible for final loss analysis and line item selection. As a result, scopes may be incomplete or contain inaccurate line items and quantities.
Latest Update
— Wednesday, May 20, 2026
We have identified the root cause of the issue and have developed a permanent solution. These changes are not only preventing future AI processing layer issues from causing similar disruptions, but they are also improving the product's overall feature functionality—ultimately delivering better, more accurate results for you. Our team is actively working to implement this fix and restore full functionality.
We have identified the root cause of the issue and have developed a permanent solution. These changes are not only preventing future AI processing layer issues from causing similar disruptions, but they are also improving the product's overall feature functionality—ultimately delivering better, more accurate results for you. Our team is actively working to implement this fix and restore full functionality.
We will provide an update as soon as the deployment is complete and the issue has been fully resolved.
Affected services: Erudite Water Mitigation, Erudite
Reconstruction
Services
Virtual Inspections
Live remote inspection platform
Builder App
Construction inspection workflow
Erudite Water Mitigation
AI scoping for water loss claims
Erudite Reconstruction
AI scoping for reconstruction estimates